Terms & Conditions

1. General Information

The Clubhouse Casino service is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica under registration number 3-102-893958.

The registered address stated in the source Terms is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The operator holds E-gaming licence No. 0000002 issued by the Tobique Gaming Commission.

By registering an account or continuing to use the casino services, a player confirms that these Terms have been read, understood and accepted. Anyone who does not agree with them should not use the services.

The Terms may be revised from time to time. Material changes may be communicated to players, but users should also review this page periodically.

English is the official language of the Terms. If a translated version differs from the English version, the English wording prevails.

Acceptance of these Terms also includes acceptance of other applicable policies and rules published for the service, including the Privacy Policy, bonus rules and Responsible Gaming Policy.

2. Eligibility and Restrictions

Casino access is available only where online gambling is lawful. Each player is responsible for establishing whether participation is permitted in their own jurisdiction.

Players must be at least 18 years old or meet any higher minimum gambling age that applies in their jurisdiction.

Proof of age may be requested at any time. An account may be restricted, suspended or closed if the required age verification cannot be completed.

Restricted Territories

According to the source Terms, real-money casino access is restricted for users from the following countries or territories:

Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada – Province of New Brunswick, Canada – Province of Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands and Yemen.

The Terms state that players who breach territorial restrictions may lose entitlement to withdrawals or refunds, and affected accounts may be closed.

Players located in Sweden are excluded from bonuses, promotional offers, VIP participation and loyalty-point exchanges.

Bitcoin Age Verification

Before BTC play is enabled, a player may be required to provide valid identification such as a passport or driving licence. Depositing and wagering can remain blocked until verification is completed.

3. Game Availability and Restrictions

Some titles may be unavailable in particular jurisdictions because of restrictions imposed by individual software providers. Availability can change without notice.

VPNs or similar tools must not be used to circumvent geographic restrictions. Breaching this rule may lead to account action and the voiding of winnings.

NetEnt Restrictions

• Absolute restrictions: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom and United States.
• Additional blacklisted territories: the provider restriction list referenced by the source includes territories such as Australia, Hong Kong, Iran, Israel and the Philippines.
• Branded titles: extra territorial restrictions may apply to games connected with licences such as Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV and Universal Monsters.

Other Providers

• Play’n GO and Pragmatic titles are stated as unavailable in Sweden.
• Amatic titles are stated as restricted in Australia, Austria, Estonia, Greece and the United States.

4. Payments and Currencies

Supported account and transaction currencies include the following fiat and digital currencies:

• EUR
• USD
• AUD
• CAD
• NOK
• NZD
• INR
• BTC
• BCH
• ETH
• LTC
• USDT

Cryptocurrency transaction values are calculated using the Coinbase Converter exchange rate available at the time of the transaction. Direct exchange between fiat and cryptocurrency balances is not provided.

5. Taxes and Fees

Players are responsible for determining, declaring and paying any taxes or similar charges that apply to gambling activity or winnings under the laws of their jurisdiction.

6. Game Rules

Before placing a wager, players are expected to understand the rules and mechanics of the relevant game, including available payouts, odds and any other conditions that may affect gameplay.

7. Disclaimer of Liability

Gambling involves the possibility of financial loss. The operator is not responsible for gambling losses arising from a player’s participation in games.

Reasonable measures are taken to protect personal information, although certain data may need to be disclosed to service providers such as game suppliers and payment processors. Subsequent processing by those independent providers is governed by their own privacy arrangements.

The operator is not responsible for losses or interruption resulting from a player’s hardware, software, Internet connection or other technical circumstances outside the operator’s control.

If a wager or payment is processed incorrectly because of a technical fault, human error or similar issue, the operator may cancel the affected transaction and restore the correct balance, or re-settle it using the conditions that should originally have applied.

Any bonus, balance or winnings credited by mistake remain the property of the casino. Incorrect credits and winnings generated from them may be deducted. Where mistaken funds have already been withdrawn, the player may be required to repay them.

• No guarantee is made that the Website or software will suit every particular purpose.
• No guarantee is made that games or services will operate without interruption or error.
• To the extent permitted by applicable law, the casino and its service providers exclude liability for direct or indirect losses connected with use of the service.

Players agree to indemnify the casino, its employees, directors, partners and service providers against claims, losses or reasonable costs resulting from misuse of the Website, participation in games or breach of these Terms.

The source Terms reserve the casino’s authority to determine breaches of its rules and to take account action, including suspension or permanent closure.

8. Use of Player Accounts

Each individual may hold only one personal Player Account. Accounts connected through the same household, residential address, IP address or device can be treated as duplicates.

Duplicate accounts may be closed, associated bonuses or winnings may be voided and pending withdrawals may be cancelled. The casino may also seek repayment of funds withdrawn through duplicate accounts.

Login details must remain private and must not be shared with another person, including a minor.

Accounts are for personal recreational use only. Selling, renting or otherwise commercially providing access to a Player Account is prohibited.

KYC verification may include document requests or telephone verification. A withdrawal may remain pending until required checks have been completed. Under the source Terms, if the casino cannot contact a player by telephone or email within two weeks of a withdrawal request, the account may be locked and the withdrawal cancelled.

9. Anti-Fraud Policy

The casino applies anti-fraud controls and may investigate activity considered dishonest, abusive or unlawful.

Examples of Prohibited Activity

• Collusion with other players to manipulate gameplay or results.
• Use of bots, scripts or unauthorised software.
• Improper chargebacks or disputes relating to valid deposits.
• False or misleading claims against the casino.
• Exploitation of software bugs, technical errors or loopholes.
• Any other deceptive or unlawful practice.

If fraudulent conduct is suspected, the casino may suspend or close an account, void winnings, freeze funds during an investigation, recover reasonable losses and notify law-enforcement or regulatory authorities where appropriate.

Live telephone verification may be required in addition to documentation. The source Terms state that failure to complete requested verification within two weeks can result in account termination and forfeiture of funds.

Promotion Abuse

• Using maximum permitted stakes on high-variance games solely to manipulate wagering requirements.
• Reducing stakes after a large win and moving to lower-variance play specifically to clear requirements.
• Using deposits primarily to extract promotional value.
• Maintaining a deposits-to-bonus ratio above 50%.
• Delaying or manipulating gameplay to circumvent wagering conditions.
• Using multiple accounts, shared devices or shared IP addresses to obtain duplicate bonuses.
• Exploiting software faults or glitches for financial gain.

Verification Documents

• Government-issued photographic identification.
• Proof of residential address.
• Proof of the payment method used.

Where documents cannot be provided in an acceptable script, video verification may be requested.

Players must not exploit any identified system error and should report it when discovered. A player who benefits from an unreported technical issue may be required to compensate the casino for related losses.

Deposited funds must be wagered at least three times before withdrawal. Where several deposits are made without gameplay, the combined value may need to be wagered before a withdrawal request can be made.

A Player Account is not a bank account, does not earn interest and is not intended to provide currency-conversion or exchange services.

10. Deposits

Available payment methods can include Visa, Mastercard, e-wallets, bank transfers and other options made available through the cashier. The source Terms state that Paysafe transactions are processed by Tronabriz Limited.

Deposits must come from a bank account, card, wallet or other payment account registered in the player’s own name.

If a third-party deposit is identified, the source Terms allow the casino to return the original deposit to its owner and void winnings generated from that deposit.

The source Terms state that CoinsPaid cryptocurrency transactions do not have a platform-imposed upper deposit limit because of the decentralised nature of cryptocurrency. Players who require strict deposit controls are advised to use another available method.

Deposits are credited only after successful confirmation by the relevant payment provider.

If a deposit is declined, rejected or charged back, any winnings generated from that transaction may be voided.

11. Withdrawal Policy

Minimum Withdrawal

The source Terms state the following minimum withdrawal values:

• EUR: €20
• USD: $20
• NOK: 200
• CAD: 30
• NZD: 30
• AUD: 30
• INR: 1,700
• Cryptocurrency: equivalent of €20 at the Coinbase Converter rate when the request is made.

Maximum withdrawal values depend on the payment method. Where a requested amount exceeds the available per-transaction limit, payment may be divided into several instalments.

Verification Before Withdrawal

• Government-issued photographic ID.
• Proof of residential address.
• Any additional information needed to verify identity or a payment method.

False, incomplete or invalid verification information can lead to refusal of a payout and account closure. Suspicious activity may also be reported to the relevant authorities.

Card Withdrawals

Card payouts may use Original Credit Transfer for Visa or supported Mastercard transfer mechanisms. The card must be personal rather than corporate and must be issued in a supported jurisdiction.

Even where a payment method is technically available, an issuing bank may decline the transaction. Successful processing cannot therefore be guaranteed in every case.

The casino may use an alternative payment method if necessary.

The stated target is to process approved withdrawal requests within 72 hours. Actual receipt time can depend on the payment method and completion of verification.

No-Deposit Bonus Withdrawal Caps

• €50
• $50 USD
• 75 CAD
• 75 AUD
• 75 NZD
• 5,000 INR
• Equivalent amount in another supported currency.

Withdrawal Frequency Limits

If a player has never previously deposited before receiving a no-deposit bonus or no-deposit Free Spins, winnings from that offer are capped at €/$100 or equivalent. A deposit must be made before withdrawal, and KYC may be requested.

Progressive jackpot wins are paid in full and are excluded from the ordinary withdrawal limits.

The source Terms cap cumulative daily casino-game profit, excluding progressive jackpots, at USD 100,000 or equivalent for VIP users and USD 50,000 or equivalent for non-VIP users and VIP trial users during each 00:00–23:59 UTC period.

Where card deposits have been made, an amount up to the player’s net card deposit may be returned to the original card. Amounts above the net deposit may be paid through an alternative method.

EUR is stated as the internal operating currency. Transactions in other currencies can be affected by conversion rates used by payment processors or banks.

USD bank-transfer payouts are not available according to the source Terms. Bank transfers are stated as being processed within three business days.

Intermediary banks may charge additional fees, typically up to €16. Other charges applied by a player’s own bank or payment provider remain the player’s responsibility.

12. Dormant Accounts

An account may be treated as inactive after 12 consecutive months with no login or gameplay.

Once an account becomes inactive, the source Terms allow a monthly dormancy charge of €20 or equivalent to be deducted from the remaining balance. If the balance is below €20, the remaining balance may be deducted in full.

The charge can continue at the beginning of each following month until the balance reaches zero or the account is reactivated through login and gameplay.

13. Expiry Period for Claims

The source Terms state that a claim or cause of action connected with the Terms or casino services must be brought within one year from the date on which it arose.

14. Refund Policy

A refund request relating to a legitimate transaction must be submitted within 24 hours of the transaction.

If unauthorised account access is alleged, the source Terms provide a period of 30 calendar days from the date the player first became aware of the access.

Where the account was funded by credit card, an amount up to the net value deposited may be returned to that card. Any excess can be paid using another method.

Bonuses and winnings are removed before the refundable balance is calculated.

Transactions considered high risk by the casino or its processors may be refunded to the originating card and reported where required.

The player is responsible for fees connected with the refund process.

Documents That May Be Requested

• Photograph or scan of valid photographic identification.
• Image or screenshot of the payment method used.
• Proof of current residential address.

A telephone call may also be required as part of KYC. Withdrawals and refunds can remain on hold until verification is completed.

The source Terms state that if contact by email or telephone cannot be established within two weeks of the request, the account may be locked for failure to complete verification.

Approved refund payouts are stated as normally being processed within 5–7 banking days.

15. Complaints

Handling and Escalation

Complaints are first reviewed by the support team. Matters that cannot be resolved at the first stage may be escalated internally, with reasonable updates provided while the complaint is being considered.

Account Holder Only

A complaint must be made by the registered Account Holder. The right to submit a complaint cannot be assigned or transferred to another person.

Server Records

Where a dispute concerns game results, the source Terms state that server records are treated as the authoritative record if they differ from what was displayed on the player’s device.

Alternative Dispute Resolution

If the internal complaint procedure does not resolve a dispute, the source Terms identify EGIS as an independent alternative dispute-resolution service operating under Tobique Gaming Commission rules.

https://egis.io/

16. Non-Transferability

Rights and claims arising from these Terms or from participation in casino games may not be assigned, pledged, sold or transferred without written consent.

• Player Accounts.
• Deposits, balances or winnings.
• Wagering rights and game outcomes.
• Related legal or commercial rights.

An attempted transfer made contrary to this restriction is treated as invalid.

17. Arbitration

The source Terms provide that disputes between a player and the casino are to be resolved through arbitration in Costa Rica. By accepting the Terms, the player agrees to the arbitration process described there rather than bringing proceedings in another court.

18. KYC and Account Verification

Registration and use of the service authorise the casino to carry out identity and contact-information checks where required for account verification, eligibility, security or regulatory compliance.

Only natural persons may hold real-money Player Accounts.

Information That May Be Required

• Date of birth and identification showing that the player meets the applicable minimum age.
• Government-issued photographic ID such as a passport, driving licence or national identity card.
• A second form of identification where requested.
• Proof of current residential address.
• Full legal name.
• Complete residential address.
• Valid email address.
• Evidence relating to a payment method where necessary.

An account may remain restricted or suspended while requested verification information is outstanding.

If the operator determines that a player was underage while using the service or submitted false, inaccurate or misleading registration information, the source Terms allow the casino to close the account, void affected wagers and transactions, confiscate related winnings and seek repayment of withdrawn funds.

Genuine deposits may be handled subject to the applicable policies and legal requirements.

If requested verification documents are not supplied or are invalid, including where an ID is expired or account details do not match, the account may be suspended or closed and the source Terms provide for forfeiture of the remaining balance.