The Clubhouse Casino Australia
Know Your Customer (KYC) Policy
Identity verification helps confirm that casino accounts belong to eligible players and that the personal and contact information connected with an account is accurate.
Identity ChecksVerification may be carried out regularly or when requested by third parties or regulators.
18+ VerificationPlayers must meet the applicable legal age requirement before participating in real-money games.
Documents RequiredIdentification, address details and additional documents may be requested.
Up to 30 Working DaysKYC review may take up to 30 working days after all requested documents are provided.
1. Verification Checks
By accepting the applicable Terms, a player authorises the Company to carry out identity and contact-information checks whenever the Company considers them necessary or where verification is requested by a third party, including a regulatory authority.
These checks are referred to in this Policy as Verification and may be repeated during the lifetime of an account.
2. Player Registration and Required Information
Real-money games are available only to registered Account Holders. Registration must be completed personally by the individual who will use the account.
The player must provide sufficient information to establish identity, age and contact details.
Proof of Identity
A copy of a valid passport or another acceptable identification document showing the player’s identity and date of birth.
Proof of Age
The identification provided must confirm that the player is at least 18 years old or has reached any higher legal age that applies in the jurisdiction of residence.
Proof of Address
Documentation confirming the player’s current residential address may be required as part of the verification process.
Account Details
The player’s first and last name, full residential address and valid email address must be provided during registration.
The Company may request additional documents or perform further checks if the information already provided is not sufficient to complete Verification.
A Player Account may be suspended while requested documents or other satisfactory verification information remain outstanding.
3. Age Verification
The Company may suspend an account if it cannot confirm that the Account Holder has reached the applicable Eligible Age.
If it is established that a player used gambling services while below the Eligible Age, the Policy provides for the following consequences:
The Player Account will be closed.
Transactions completed while the player was underage may be annulled.
Bets placed during that period may be cancelled and refunded in accordance with the Policy.
Winnings accumulated while the player was below the Eligible Age will be forfeited.
Amounts already withdrawn from underage winnings may be required to be repaid to the Company.
The supplied KYC terms also state that transactions made while underage may be annulled and deposited money returned, while separately stating that a deposit may not be refunded where the Company Policy has been violated. These provisions should be read together with the applicable Terms and Conditions governing the account.
4. False or Inaccurate Information
Players must provide complete, accurate and truthful information during registration and throughout the verification process.
If information is found to be false, incomplete, inaccurate or misleading, or where registration information does not correspond with the identification documents supplied, the applicable Terms are considered to have been violated.
In these circumstances, the Company may immediately close the Player Account and cancel the funds remaining in the account balance. Other actions may also be taken at the Company’s discretion, including refusing further access to the Website services.
5. KYC Review Timeline
The time required to complete a KYC review depends on the information and documents that need to be checked.
Maximum stated consideration period
The Policy states that consideration of KYC documents may take up to 30 working days from the time the client has supplied all documents requested by the Company.
Need to access your account?
Sign in to review account information and follow any verification steps requested for your Player Account.