Help & FAQ

First check that the intended bonus was selected before completing the deposit and that the deposit amount qualifies for that offer. If a bonus code was used, make sure it was entered correctly and has not already been used. If the bonus still does not appear, contact support from your account.

Wagering conditions depend on the specific promotion. Check the terms attached to the bonus before using it. Some games may be excluded from bonus-money gameplay, and loyalty rewards or Free Spins can have their own wagering conditions.

Open the Active Bonuses area in your account. The bonus information shows the remaining requirement while the bonus is active.

Bonuses can have a validity period. Check the active bonus details for its valid-until information. Once the validity period has passed, the bonus may be shown as expired.

Use the Forgot Password option from the login screen and enter the email address connected to your account. A password-reset link will then be sent by email so you can choose a new password.

Open the Verify Identity option in your account and follow the on-screen verification steps. Make sure the personal information entered in your account is accurate before submitting any requested verification details.

The Clubhouse Casino information used on this site identifies Novatrix SRL as the operator and references an e-gaming licence issued by the Tobique Gaming Commission. Full operator and licensing information should always be checked in the site’s legal terms.

Payment details should only be entered through the account’s official payment screens. Saved card details are handled through the site’s secure payment flow. Never share your password or account access details with another person.

Available options can include credit or debit cards, e-wallets and cryptocurrency. Card support includes major options such as Visa and Mastercard, while the exact list of methods shown in your account can depend on the selected currency and location.

A deposit can remain in processing for a few minutes, and the balance should update automatically after confirmation. If the balance has not updated within 24 hours, contact support. If funds were taken from the payment method but the balance is still unchanged, provide the deposit amount and approximate transaction time when contacting support.

Try the payment again with a different deposit amount or choose another available payment method. If the payment continues to fail or its status cannot be confirmed, contact support from your account.

A pending withdrawal can be cancelled when the cancellation option is available in the account. Once cancelled, the amount is returned to the account balance.